Employee Communication and Fulfillment Services

Employee communication is an essential part of the benefit administration process. Clear communication is the beginning of the evolution to a better employee experience.

• Customized employee communication pieces
• Enrollment and fulfillment kits
• Benefit Guides
• Benefit Confirmation Statements

Enrollment, Eligibility Management and Web-based Administration Tools

Servarus provides a variety of enrollment and eligibility management capabilities. Our services provide critical information to allow employees to make knowledgeable choices about employee benefits to satisfy their individual needs. In addition, our web-based tools provide for a seamless fulfillment process with the employee, the employer payroll and the insurance carrier.

• Enrollment and fulfillment
  • On-site
  • Telephonic
  • Self-service
• Eligibility management
• Open and perpetual (ongoing) enrollment
• Life event transaction processing
• On-line plan description documents
• EOI Evidence of Insurability
• Electronic carrier and payroll interface
• Manual transaction processing of eligibility and applications
• Electronic payroll interface for employee information (contributions and deductions)

Call Center Services

One call resolution helps enable employees to be in a position to resolve issues timely, consistently and more accurately. The Servarus call center was created to allow for One call resolution from enrollment to claims advocacy.

• Service representatives work to resolve the following types of issues
  • Eligibility - Plan and coverage information
  • Enrollment - Rates and contribution information
  • Claims assistance
• Dedicated toll free number for access by HR Coordinators and employees·
• Employee advocate with insurance carriers

Billing and Invoice Services

One invoice (consolidated bill) provides Servarus clients with the ability to streamline their administrative efforts and allows Servarus to better control discrepancies for our clients across all insurance carriers.

• One consolidated bill
• Self-bill
• Reconciliation
• Payment processing

COBRA Administration

Complete COBRA administration from notification to premium collection and processing.

• Initial notification
• Employee communication
• Enrollment
• Billing and collection
• Premium payment processing
• HIPPA compliance

Employee Self-Service and Web-based Tools

Servarus offers a web-based Employee Benefits Program Suite application that has 4 major components. This tool also provides the capability for employee self-service.

• Benefits Enrollment Suite – a customized site for annual enrollment portal that provides the employee, HR Coordinator, and customer service representative with information necessary to elect benefit options and plans
• Human Resources Management Suite – enables HR Coordinator to carry out daily administrative functions and includes a variety of reporting capabilities
• Employee Self-Service Suite – allows employee to enroll their benefit elections and provide them with plan information
• Eligibility Verification Suite – verifies benefits eligibility for the various benefit plans